We have spoken in the past about how important it is to be aware of the variances that can exist within international languages, and today we’re going to talk a little about another language that is extremely important for anyone trying to create an inclusive voice message. Portuguese is the fifth most widely spoken language, … Continued
These days, help is hard to find. Budgets are tight and every business dollar must be accounted for. It’s hard to justify the cost of a receptionist when auto attendants can connect callers directly to the right person. But not every phone system is well thought out, and some of the ones that are may … Continued
Why is it important to write a visual pronouncer? When we receive scripts from organizations and companies large and small, there are often certain words with the unfortunate potential to be mispronounced. Employee names, product names, and brand names are categories of such words. Where the person writing the script for the organization or company … Continued
In the past, we have written about the importance of keeping your customer-facing messages on hold up to date during the Covid-19 pandemic. And, indeed, we saw an incredible surge in 2020 of customers, both in healthcare and in every other field as well, utilizing voice recordings to keep their customers aware of hours, protocols, … Continued
