It was my absolute pleasure to travel to Dallas recently to attend the Experience Marketing Association (EMA) 2022 Conference, our first in-person get-together in three years. Our group may have begun life as the On-hold Marketing Association (OHMA) – but over the years we have expanded EMA’s focus as more of our businesses diversified into … Continued
I spent Thursday through Sunday this past week representing Marketing Messages at the annual Experience Marketing Association (EMA) conference in Atlanta. The conference, formerly known as the On-Hold Messaging Association, or OHMA, brings together on-hold providers and their technology partners for a few days of experience sharing, technology updates, and networking. I will be serving … Continued
At least a few times a month, I get a phone call from a Messages-On-Hold customer who needs to update their on hold messages – many times because they are changing their phone systems, or they’ve opened up a new office. Beyond determining the month and year of the last update, I ask a few … Continued
Using a standard Voice Prompt template can save Time and create Brand consistency! … or “How our new voice prompt scripting format can change your life!” – by Hutch (your friendly script writer and customer services guy). I’m sure that Marketing Messages is not alone in the realm of production houses when it comes to … Continued
