Recently, one of our large, financial sector customers contacted us to praise the work we have done for their company over the years. The company undergoes regular surveys of their brand identity, and their voiceover recordings were highly rated and cited as a major strength of their overall brand. It serves as a nice reminder … Continued
No matter how carefully you plan, deploying a multi-language project is a huge undertaking with numerous pitfalls that can result in major problems and delays. It is very easy for such a project to become even more complex than originally planned, and with increased complexity comes increased time, effort, and expense. Over the life of … Continued
The word of the day is “diacritical”. “Diacritical markings” are the accent marks attached to letters within a word that tell you how that letter should be pronounced. As an easy example, the dash above the “e” in the café tells you that the “e” should be read like “ay”, rather than being silent. Purée, … Continued
We’ve written in the past about the recent wave of customers who have come to us seeking a more conversational sound to their auto attendant prompts, IVR prompts, and onhold messages. People no longer wish to listen to monotone, affectless recordings and instead desire the feel of human interaction, even when dealing with automated recordings. … Continued
