Your onhold messages and auto attendant prompts are part of your company’s identity. They are the first thing new customers will encounter when they reach out to make first contact, and they are likely the part of the company that said customers will have the most interaction with. If these recordings are a reflection of … Continued
UOMO man. That’s been a motto of mine since 1998, and for my company since about 1984. That’s a lot of disjointed letters Dan, or so I imagine you’re telling me. It stands for a brilliant marketing strategy, Update Onhold Messages Often. Don’t be stale, don’t exude stagnation…instead be proactive about your business. UOMO (Update … Continued
Why is it important to write a visual pronouncer? When we receive scripts from organizations and companies large and small, there are often certain words with the unfortunate potential to be mispronounced. Employee names, product names, and brand names are categories of such words. Where the person writing the script for the organization or company … Continued
In the past, we have written about the importance of keeping your customer-facing messages on hold up to date during the Covid-19 pandemic. And, indeed, we saw an incredible surge in 2020 of customers, both in healthcare and in every other field as well, utilizing voice recordings to keep their customers aware of hours, protocols, … Continued
