Audio Process/Technology

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Audio Formats for IVR Prompts: VOX

What is the VOX audio format file type used for? Well, that’s a fine question for ya to have to research! But why look around when the answer’s right here in the form of another illumination on the subject of telephony audio? First of all, “vox” is Latin for voice. And it’s also a file … Continued

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Audio Formats for IVR Voice Prompts: mU-law

Should I refer to this professional audio recording or these IVR Voice Prompts as a ‘VOX’ file, as mU-law (MEW-law) with a ‘vox’ extension, as CCITT, or even as a WAV file? This blog entry is less a technical primer, per se, and more of an illuminator on the subject of telephony audio – the … Continued

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Audio Production Guide Of The Day! Equalization Visualized

Audio Guide – Equalization This handy audio guide to equalization was found by our self-proclaimed editing “machine” Steve, squirreled away in the drawer of his digital audio workstation where he uses Adobe Audition to edit voice prompt speech for IVR and Auto-Attendant applications. Professionally laminated, even! Why have such a visual reference handy? Because it … Continued